• Customers may return items within 14 days of receipt.

• Only non-defective items in their original condition, unworn, unwashed, unaltered, and with all tags intact are eligible for return. Please include all original packaging, including boxes and dust bags, when returning.

• Some products (e.g., personalized items, digital goods, underwear) are non-returnable.

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs paid at checkout are non-refundable. 
  

• We do not offer direct exchanges. Please return the item for a refund and place a new order.

• Only non-defective items in their original condition, unworn, unwashed, unaltered, and with all tags intact are eligible for exchange. Please include all original packaging, boxes, and dust bags when returning.

• Exchanges are only possible for the same item in a different size once. We cannot exchange items for a different color or a completely different item.

• Merchandise must be returned in one parcel. We reserve the right to refuse multiple returns from one order sent at different times.

• Digital products and underwear cannot be returned.

• Contact customer service to arrange the exchange. The new item will be shipped after the original item is returned and inspected.
  
  

• If the item is damaged, defective, or incorrect, please contact customer support info@klosmo-store.com within 14 days of receipt and provide photos of the issue.

• Once the item has been inspected, we will cover the return shipping costs for damaged or defective items.

• After verification, customers may choose either a full refund or a replacement/exchange for the same item at no additional cost.

Step 1: Email info@klosmo-store.com with your order number and reason for return.

Step 2: Carefully pack the item(s) with all original tags and packaging.

Step 3: Ship to the address provided by our support team.

• Use a trackable shipping service for returns.

• Klosmo is not responsible for items lost or damaged during return transit.

• Returns sent without prior authorization may not be accepted.