FAQs
Can I change or cancel my order?
Contact us as soon as possible — we can usually amend orders before they're shipped.
How do I track my order?
You'll receive a tracking link by email once your order ships.
How do I find my size?
Refer to the size guide on each product page; reach out if you need fit advice.
Are all items authentic?
Yes, every item is 100% authentic and sourced from authorized brands.
Is checkout secure?
Yes. Our checkout is protected with SSL encryption, so your payment and personal details are encrypted and processed securely.
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, Klarna, UnionPay, USDC, and Mobile Pay.
Can I exchange for a different size?
Yes — request an exchange when starting your return, subject to availability.
How do I start a return?
Contact us with your order number and we'll send you return instructions.
What is your return policy?
You can return unworn items with original tags within 14 days of delivery.
Will I pay customs or duties?
For orders shipped outside the EU, import duties and taxes may apply depending on your country's regulations. These charges are determined by local customs authorities and are the responsibility of the customer.
Do you ship internationally?
Yes. We ship across the EU, UK, North America, South America, Asia, and Oceania. Shipping costs are calculated at checkout.
How long does delivery take?
Orders are processed within 48–72 hours. Once you complete the shipping form at checkout by entering your country, ZIP/postal code, and province, an estimated delivery date will appear.
Is buying on-line safe?
Yes. Shopping on Klosmo is completely safe.
Our website is protected with SSL encryption, ensuring that all personal data, payment details and browsing sessions are fully secure.
We work only with trusted payment providers (such as Visa, Mastercard, American Express, Apple Pay, Google Pay) which offer additional layers of protection against unauthorized transactions.
Your information is never stored on our servers beyond what is necessary to process your order, and it is handled in full compliance with European data protection standards (GDPR).
Are your products authentic?
We only list products that our verified suppliers are authorized to distribute.
Our catalog reflects the items that can be sourced through compliant and approved distribution channels.
If a product or brand is not available through authorized supply, it is not listed on Klosmo.
This ensures that all products offered on our website are authentic, brand-new and obtained through legitimate and transparent sourcing practices.
