FAQs
Are your products authentic?
All products listed on KLOSMO are offered as genuine, brand-new items sourced through established distributors, wholesalers, and selected professional suppliers.
We review our suppliers and sourcing channels and do not knowingly offer counterfeit, replica, or imitation products.
KLOSMO operates as an independent multi-brand retailer and is not affiliated with, endorsed by, or an official retailer of the brands displayed on our website unless expressly stated.
For more information, please visit our Authenticity Guarantee page.
Which courier do you use and how long does shipping take?
We ship to more than 40 international destinations via DHL Express.
Estimated transit times after dispatch:
- Europe: 1–2 business days
- Americas: 2–3 business days
- Asia: 2–3 business days
- Middle East & Oceania: 2–3 business days
Delivery times are estimates and may vary depending on destination, customs procedures, public holidays, and other circumstances beyond our reasonable control.
Can I change or cancel my order?
Contact us as soon as possible at info@klosmo-store.com — We may be able to modify or cancel an order before it enters the fulfillment or shipping process, but changes cannot be guaranteed once processing has begun.
How do I track my order?
You'll receive a tracking link by email once your order ships.
How do I find my size?
Please refer to the size guide available on each product page. If you need additional fit advice, feel free to contact us.
Is checkout secure?
Yes. Our checkout uses SSL encryption to help protect information transmitted during checkout. Payments are processed securely through trusted third-party payment providers using appropriate security standards.
Which payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Klarna
- UnionPay
- Alipay
- WeChat Pay
Can I exchange for a different size?
We do not offer direct exchanges. If you need a different size, please return the original item for a refund and place a new order.
How do I start a return?
Contact us at info@klosmo-store.com with your order number and the reason for the return. If the return is eligible, we’ll provide return instructions within 1–2 business days.
What is your return policy?
You can request a return within 30 days of delivery, provided the item is unworn, unwashed, unaltered, and returned with its original tags and packaging where applicable.
Will I pay customs or duties?
For orders shipped outside the European Union, customs duties, import taxes, or other local charges may apply depending on the destination country and local regulations. These charges are determined by the relevant local authorities and are the responsibility of the recipient unless otherwise stated at checkout.
Do you ship internationally?
Yes. KLOSMO ships to more than 40 international destinations via DHL Express. Shipping costs and estimated delivery times are calculated at checkout based on the destination and order details.
How long does delivery take?
Orders are typically processed within 1–3 business days before dispatch.
Estimated total delivery times from order confirmation are approximately 2–5 business days for Europe and 3–6 business days for the rest of the world.
At checkout, once you enter your destination details, an estimated delivery date may be displayed.
Is buying online safe?
Yes. KLOSMO uses SSL encryption to help protect information transmitted through our website and checkout.
Payments are processed through trusted third-party payment providers, including major card networks and digital wallet providers, using appropriate security technologies and standards.
KLOSMO does not directly store complete payment card details. Personal information is handled in accordance with our Privacy Policy and applicable data protection laws, including the GDPR where applicable.
