Customers may request a return within 30 days of receipt.

For standard returns, items must be returned in their original condition, unworn, unwashed, unaltered, and with all original tags attached. Please include all original packaging, including boxes and dust bags, where applicable.

Damaged, defective, or incorrect items are handled separately in accordance with our Damaged, Defective, or Incorrect Items procedure and applicable consumer law.

Certain products may not be eligible for return where permitted by law, including:

• Personalized or custom-made items
  
• Gift cards
  
• Digital products
  
• Sealed hygiene-sensitive items once unsealed
  

Unless an item is damaged, defective, incorrect, or otherwise required by law, customers are responsible for return shipping costs.

Once a return request has been made, the item must be shipped back within 14 days of receiving the return instructions.

Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be issued to the original payment method.
  
• Refunds are generally processed within 5–10 business days after approval.
  
• For returns made under the applicable statutory EU right of withdrawal, standard outbound shipping costs will be refunded where required by law.
  
• For voluntary returns made after the statutory withdrawal period but within our 30-day return window, original outbound shipping charges are non-refundable, unless the item is defective, incorrect, or otherwise required by law.
  
• Return shipping costs are the responsibility of the customer unless the item is defective, incorrect, or otherwise required by law.

We do not offer direct exchanges.

If you wish to purchase a different size, color, or item, please return the original product in accordance with our Returns, Refunds & Exchanges Policy and place a new order.

Returned items must meet the applicable return conditions, including being in their original condition, unworn, unwashed, unaltered, and with original tags attached.

Please include original packaging, boxes, and dust bags where applicable.

Certain products may not be eligible for return where permitted by law, including personalized or custom-made items, gift cards, digital products, and sealed hygiene-sensitive items once unsealed.

For assistance with a return, please contact our customer service team at info@klosmo-store.com.

If you receive an item that is damaged, defective, or incorrect, please contact our customer support team at info@klosmo-store.com as soon as reasonably possible after delivery.

Please provide:

• Your order number;
  
• A description of the issue;
  
• Clear photos showing the damage, defect, or incorrect item, where applicable.
  

Once the issue has been verified, KLOSMO will cover the reasonable return shipping costs where a return is required.

Depending on the circumstances and subject to availability, you may be entitled to an appropriate remedy, which may include a replacement, repair, price reduction, or refund, in accordance with applicable consumer protection laws.

Any statutory rights relating to defective or non-conforming goods remain unaffected.

Step 1: Contact us at info@klosmo-store.com with your order number and return request.

Step 2: Once a return request has been approved and return instructions have been provided, the item should be shipped back within 14 days of receiving those instructions.

Step 3: Carefully pack the item(s) with all original tags and packaging, where applicable.

Step 4: Ship the parcel to the return address provided by our support team within 14 days of receiving the return instructions.

We recommend using a trackable shipping service and retaining proof of shipment until your return has been completed.

We recommend using a trackable shipping service and retaining proof of shipment when returning an item.

KLOSMO is not responsible for items lost or damaged during return transit where the customer has arranged the return shipment independently, except where such responsibility cannot legally be excluded.

Please contact our customer support team before sending a return so that we can provide the correct return address and instructions.

Returns sent to an incorrect address or without following the provided return instructions may experience delays in processing.