Shipping Policy
How long does it take to prepare my order before shipping?
Once your order is confirmed, our team carefully reviews the order, confirms item availability, carries out quality checks, and prepares your package for dispatch.
Order processing typically takes 48–72 hours. As Klosmo works with a curated network of authorized retail partners and warehouses, preparation times may vary slightly depending on the item and its fulfillment location.
Once your parcel has been handed over to the carrier, you will receive a shipping confirmation email with full tracking details.
During high-volume periods, such as sales or holidays, processing may require an additional 24-48 hours, but we always work to dispatch every order as quickly and efficiently as possible.
Where do you ship and how much does it cost?
We ship to over 40 countries worldwide via DHL Express. Shipping costs are calculated based on the weight of your order and your destination country. You can view the exact shipping cost at checkout before completing your purchase.
Indicative rates by region:
- Italy & San Marino: from €12.50 — 1–2 business days
- Europe (EU + CH + UK + NO): from €20.50 — 1–2 business days
- USA & Canada: from €36.00 — 2–3 business days
- Asia & Middle East: from €54.50 — 2–3 business days
- Oceania: from €60.00 — 2–3 business days
- Russia: from €80.00 — 2–3 business days
What shipping methods are available?
All shipments are handled by DHL and include tracking. During checkout, you'll see the specific methods, times, and costs available for your region at that time.
Do you ship internationally?
Yes, we ship internationally.
Klosmo delivers worldwide through certified and trusted logistics partners.
All international shipping rates and estimated delivery times are automatically calculated at checkout based on the destination country.
Every order includes:
- Full tracking information
- Secure packaging
- Customer support throughout the delivery process
International customers may be subject to customs duties or import taxes, which vary by country. These charges, if applicable, will be communicated by local authorities and are the responsibility of the recipient.
At Klosmo, we guarantee:
- Authentic and brand-new products
- Secure payments
- Clear communication
- Reliable global delivery
If you have any questions before placing an international order, please contact us at info@klosmo-store.com.
